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1. GENERAL TERMS OF USE

The following terms and conditions govern and apply to the use of the e-shop under the trademark Active Generation which can be found at the e-mail address www.active-generation.gr. The Customer is obliged to read the terms of use before registering in the e-shop of "Active Generation". Any user who enters and trades or makes use of the services of the e-shop (hereinafter referred to as "visitor" and /or "user" or "customer" for short, depending on whether he is limited to visiting only the store or also making an order and selling of products and services) is considered to consent and accept unreservedly the following terms set forth here, without exception. If a user does not agree with these terms, then he/she must, under his/her responsibility, refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

The COMPANY reserves the right to modify or revise freely and unilaterally the terms and conditions of use and transactions by the online store, whenever it deems it necessary, without prior notification of the Customer, except for their publication on its respective website. Also, the COMPANY reserves the right to temporarily or permanently discontinue the service, with or without notice, Contracts through the e-shop are drawn up in Greek.

 

1. INTELLECTUAL & INDUSTRIAL PROPERTY RIGHTS

All content of the e-shop, including distinctive titles, marks, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the company or intellectual property of third parties for which the COMPANY has been licensed for its own exclusive needs and for the operation of the online store, and it is prohibited, any copying, transfer, use of the content, in any way or means and for any reason, reproduction, dissemination, transmission, retransmission of the material, or any other use of the content in any way or means and for any reasons.

Reproduction, republication, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and describing the online store under the trademark ACTIVE GENERATION or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any way confer a license or right to use them by third parties.

 

1. INFORMATION AND PRODUCTS PROVIDED

The e-shop of "ACTIVE GENERATION" is an online store, independent of any e-shop of the companies it cooperates with, with its own pricing policy, terms of payment, information about the products, distribution, distribution and delivery of products. The COMPANY is committed to the accuracy, truthfulness and completeness of the information listed in the online store, regarding the identity of the COMPANY as well as the transactions provided through the e-shop. The company, in the context of good faith, is not responsible for and is not bound by electronic data entries made by error / inadvertentness in the common experience and is entitled to correct them whenever it becomes aware of their existence.

 

1. LIMITATION OF LIABILITY

The COMPANY does not guarantee the availability of the products exhibited in the online store but informs based on the data kept about the availability or not of the interested customer and undertakes in case of change of these data, to inform customers in a timely manner about the non-availability, so in this case it is not subject to any further responsibility. The online store provides the content (e.g. information, names, photos, illustrations), products and services available through the website "just as they are".

 

1.  LINKS FROM THIS WEB SITE

The links included in the online store lead to pages of the store or in some cases lead the user to go from it (e-shop) to the websites of third-party providers, businesses, etc. These associated websites are not under the control of the COMPANY and the COMPANY bears no responsibility for the contents of any such website or any link contained in an associated website, or any changes or updates to such websites. The COMPANY is not responsible for the internet broadcasts or for any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the e-shop, their use is not mandatory for the visitor / customer and the fact that they are included in the online store does not indicate that the COMPANY approves or accepts their content.

 

1. CUSTOMER INFORMATION

Data required for the registration and registration of a new customer.

When registering a Customer in the "ACTIVE GENERATION" e-shop, which (registration) is necessary for placing an order in the online store, the following registration details are requested:

Name, Surname, Name or Company Name, Activity, Address, Postal Code, City-Region, Country, Telephone, Fax, e-mail Address, Address of Receipt of the Order

The above data are necessary for the processing of the order by the online store and are at its disposal in order to be used exclusively for the service of the Customer's order. The customer is obliged to correctly fill in the above information, bearing the relevant exclusive responsibility, and the company is deprived of any possibility of intervention or correction of them without written authorization and specific suggestions on behalf of the customer. The products will be delivered to the address which the customer declares as the pick-up address.

Use of customer information.

The Online Store provides the ability to collect personal data only to those Customers who:

a. or have placed an order in the online store

b. or have registered through the page of the e-shop.

The collection of personal data is necessary in order to support their transactions through the site, ie. To send their purchases and receive special services such as order history, address list, etc. Also, the process of registering a user in the online store enhances the security of the consumer's transactions in the future.

"Crocdilino" will not distribute a Customer's e-mail address or other personal data for marketing purposes without the User's consent. The User's personal data may be used to the fullest for the creation of personal content, services and advertising related to our Web site.

 

1. CUSTOMER CODE (TAB) CAPABILITIES

The customer has the ability to place orders in the e-shop, as long as he has registered once, on the entrance page of the e-shop, by selecting New Customer. The Customer is registered once and it is not necessary to re-register.

The customer, by using the unique combination of Customer IDENTIFICATION (user name) and Customer Code (password) that he/she has declared, has the following capabilities.

a) To see the contents (markets) of his shopping cart. More specifically, there is a shopping cart in the "Active Generation" e-shop in which the Customer places the products he has chosen for purchase. The Customer at any time (by giving the username and password) may make an overview of the selected products or any change thereof (deletion of items, change of quantities).

b) To see the orders placed in the store of the e-shop of «Active Generation».

c) To see old orders (history) with products belonging to the e-shop.

d) To finalize his orders and pay according to the payment methods provided by the online store and he wishes.

e) To modify the Client's Account Details as detailed in paragraph 6.1.

 

1. CUSTOMER'S OBLIGATIONS

The Customer of the "Active Generation" e-shop is obliged to:

a) Not to use the e-shop network to carry out acts, which may result in the exercise of criminal prosecution or the initiation of any civil or administrative procedure against the "Active Generation" or the insult of the user morals, for acts that are indicatively but not exclusively mentioned in the Penal Code, in Special Criminal Laws, the Civil Code, the Telecommunications Legislation, the Legislation on the Protection of Personal Data as well as the relevant provisions or directives of the European Union or the National Telecommunications Commission, the Personal Data Protection Authority and any other Public or Administrative Authority and Service.

b) Not to use the e-shop network to violate any form of copyright of third parties or the company or other proprietary rights or patents or trademarks or trade secrets.

c) Not to use the e-shop network to offend and expose the confidentiality or privacy of information or internal information or proprietary or confidential information or in general any content for which users are not entitled under the Law or contracts in force

d) Not to use the network of the e-shop to transmit or publish or with any reproduce any malicious software or any codes or any files and programs.

e) Not to harass third parties in any way.

f) Not to use the e-shop network for the transmission of material of any content that causes an insult to moral users, social values, minors, morality and transactional mores.

g) To strictly comply with the applicable regulations and terms of use of the "ACTIVE GENERATION" e-shop from time to time, as well as the applicable regulations for the protection of personal data of its subscribers and / or the visitors of its websites.

h) To provide complete and correct registration data which are registered during registration and for which information is provided.

i) To update his/her registration data in order to correspond to the true current personal data. In the event that an inaccuracy is found in the Customer's registration details, "ACTIVE GENERATION" has the right to immediately deactivate the Customer account.

j) To keep secrets and not to disclose to third parties his/her identification name and password (username, password) to the services of "Active Generation". It is also obliged to immediately inform "Active Generation" via email at the e-mail address info@active-generation.gr, for any unauthorized use of its password and password.

k) Confirm that he/she has left his/her account at the end of each session.

l) To provide correct Payment and Delivery Information for the orders placed in the store of the "Active Generation" e-shop.

m) To use the services, information and data of the e-shop as the law provides and based on the rules of good faith and business ethics.

n) To read the terms of use before registering in the e-shop of "ACTIVE GENERATION".

 

1. PRICE POLICY

The company's online store reserves the right to change prices without prior notice to the customer.

In case of a refund, the costs of returning the products are borne by the customer, unless the customer has been excluded from the company.

 

10.PRODUCT AVAILABILITY

The customer is informed about the availability of the products through similar verbal indications that are posted on the page of any kind in the online store. In particular, the products are divided into available (with indication "immediately available") and others that do not exist in the company's warehouse (with the indication "not available").

The COMPANY reserves the right to inform customers in case of subsequent (after the submission of an order by the customer) unavailability of some kind, about the possible delivery time. In this case, if it is considered that the delay makes the transaction unprofitable for the customer, the customer is entitled to unilaterally cancel the order with a written statement (with an e-mail message) which is done without penalty for the customer.

Also, the various offers of products that appear in the online store ("Discount" or similar expressions), are always valid until stocks run out. The prices and products bearing the label are an offer of limited duration, valid until stocks are exhausted and the customer may purchase a single piece. For these items, a strict order of priority is observed in the execution of orders.

 

11. PLACING AN ORDER

The user of the e-shop, if he wishes to submit an order, must first follow the process of registering a user in the online store described above (obtaining username and password) (as described above).

The user has the ability to submit through the special form to the online store ("order basket") the order in which he includes the products and services he wishes to purchase. The order is not binding on the company until it has confirmed its acceptance as follows. Prior to the submission of the order to the customer, the following are disclosed, as terms of sale and the customer for the transmission of his order, declares in advance with the marking of the indication "I have read and I accept the Terms of Use" that he has explicitly been informed and accepts the following information that through the order and the special link are communicated to him, namely:

a) The characteristics of the goods and services he ordered as they are described in the pages of the store he visited and result from the use of the relevant links in his online order, which he must use to check any relevant characteristic, before transmitting the order so as not to maintain any doubt about the characteristics and properties of the ordered products and services. The failure of the customer to be adequately informed does not fall under any circumstances on the company but is his sole responsibility.

b) The company's identity card, address, telephone number, fax number and e-mail address.

c) The total price of the goods or services of the order, including VAT and any other fee, as in the order are depicted and all additional charges of shipping, delivery or mail (also calculated in the body of the order) and any other expenses. Where such charges cannot reasonably be calculated in advance, the fact that such additional charges may be required shall also be communicated to the body of the order and the customer shall be informed prior to the transmission. The listed prices of the products on the electronic page of each product are always the final ones (i.e. the corresponding VAT is included) and are valid for sale by the online store and delivery of the products by sending it to the customer. The prices on the presentation page of each product in the online store do not include the shipping costs, which are then calculated on the order page based on the relevant billing rules of the relevant chapter of these terms below. In the event that the shipping costs cannot reasonably be calculated in advance due to the specificity of the place of delivery, the reservation for an additional charge for shipping costs is stated in the text of the order and these are calculated and communicated to the customer and the acceptance is requested on his part, until the final acceptance of the order by telephone.

d) The arrangements for payment, delivery, execution, the time limit within which the COMPANY undertakes to deliver the goods and, where applicable, the policy applied by the COMPANY to deal with complaints, the conditions, the exceptions, the deadline and the procedures for exercising the right of withdrawal.

e) That the customer will be charged with the cost of returning the goods in case of withdrawal, only on orders outside Greece. Within Greece, the customer is charged only with the costs of second or more returns.

f) That in case the consumer exercises the right of withdrawal after having made use of the benefit, he will have to pay a reasonable cost to the COMPANY.

(g) Whether there are restrictions on delivery and which means of payment are accepted.

The following should be noted:

a) The order form, which appears before the completion of the purchase contract, will contain summary information regarding the basic characteristics of each product of the order, their price (including all applicable fees and taxes) and shipping costs (including any additional costs that will be borne by the customer in case he has chosen a delivery and delivery method different and / or faster than the usual one).

b) The purchase contract is deemed to have been completed when seller receives the order form electronically and verifies the order details as correct (as mentioned below).

c) The order form will be registered in the COMPANY's database for as long as it is required in order to execute the order and in accordance with the applicable legal provisions.

d) Before submitting the order form, the consumer is notified that the submission of the form entails the obligation to pay the indicated amount of the order.

e) After the submission of the order form, the COMPANY is obliged to execute the order.

f) The COMPANY will not execute orders when there are insufficient guarantees of solvency, when the orders are incomplete or incorrect or the products are no longer available. In the above cases, the consumer will be informed by email or telephone that the contract has not been concluded and that the COMPANY did not execute the purchase order specifying the relevant reasons. If the products presented in the online store during the consumer's last access to the website or when submitting the order form are no longer available or are no longer sold, the COMPANY must inform about the unavailability of the ordered products within thirty (30) days from the day following that the order form was sent.

g) In the event that after the submission of the order form and the payment of the corresponding price it is found that the ordered products are no longer available, the COMPANY will refund without undue delay and within a reasonable time the amount paid as a price for the said products, and the purchase contract will be terminated without penalty for both sides.

h) A prerequisite for the submission of the order form is the unconditional acceptance and observance of the terms of the transactions and the relevant contract. Otherwise, consumers are asked not to submit orders as they will not be accepted and will not be executed.

i) Also, the consumer declares and accepts that the submission of an order to the COMPANY entails the obligation to pay.

(j) The purchased products are intended exclusively for the country in which the order is placed. For the export from the country of purchase and the import into another country as well as for the observance of the terms and conditions of export and import of these, the consumer is exclusively responsible. The COMPANY bears no responsibility for the above.

k) The order form, the process of submitting the form and the contract of sale are carried out exclusively in Greek and English.

 

12. ORDER CONFIRMATION

Each order of the user / customer is followed within one - two (1-2) days always by an automated e-mail message on behalf of the COMPANY, which includes the confirmation of receipt of the order and repeats its content. This e-mail on behalf of the company is only a confirmation that the order has been received with the content mentioned and in no way constitutes acceptance of the order or conclusion of terms of sale. No modification of the request or new agreement on it shall be accepted unless it is recorded in writing and accepted by both sides. The confirmation of receipt of the order can also be done by phone, if the customer consents and in case an item(s) is not immediately available, so an agreement is required for the delivery time.

 

13. ORDER ACCEPTANCE – SALES TRAINING

Following the receipt of the order and the above confirmation of its receipt, if the COMPANY ascertains the availability of the item and the correctness of the order and the absence of any errors in the online store regarding the pricing of the items, their characteristics, etc. by new e-mail will confirm the acceptance of the order, its content, the preparation of the sale and the expected delivery time of the item as already notified before the submission of the order, so then only the sale is considered to have been prepared and gives rise to claims on both sides.

If the issue of acceptance by the customer of an overcharge of shipping costs is pending, this is always agreed before the final approval of the order by the COMPANY by telephone communication with the customer. In the event that the delivery area is not covered by the company's distribution network, the customer is informed in advance of the shipping charge and assumes himself any relevant obligation towards the carrier. The COMPANY is exempt from the delivery of the item to the carrier chosen/indicated by the customer.

The COMPANY is not obliged in any case, based on the principle of good faith and the habits of transactions, to accept an order and conclude a sale of products or services that appear in the online store, due to a typographical or it error, with a price that is incorrect, i.e. different from the one in force based on its pricing policy for the said period of time. In the event that in an order such an error in price is found in only part of the ordered items, then the order is normally valid for the other items only and is considered not to be made for the items in which an error has been found, unless the items in the order are relevant, will be used as a whole and are incidental to each other and the customer declares that the partial fulfillment of the order does not serve the needs or its interests, in which case the COMPANY must cancel the entire order. No additional charge to the order is borne by the customer without his explicit consent.

The dispatch of the order for approval to the COMPANY constitutes a statement of acceptance and consent for all charges included in the order. If there is no consent, the customer is entitled to a refund of this payment. Also, in case of dispatch of unsolicited products or services, their non-rebuttal or failure to return them and the customer's indifference is not interpreted in any way as consent, acceptance or declaration of will to purchase them. In the event that he is asked for a return on behalf of the COMPANY and he is slow to deliver the items for return for a period of more than two (2) working days, then his refusal constitutes a declaration of will to purchase the items and the items are considered to have been sold to the customer and he must pay their value in cash.

The customer also has the ability to be informed about the progress of the order, either by phone for Greece and Cyprus by sending an email to the e-mail address info@active-generation.gr).

 

14. CANCELLATION OF AN ORDER ON THE PART OF THE CUSTOMER DUE TO REPENTANCE AND BEFORE THE SHIPMENT OF THE PRODUCTS

The cancellation by the customer of his order due to remorse is accepted only if the item has not yet been invoiced and given for shipment on behalf of the COMPANY. The cancellation is made by sending an e-mail info@active-generation.gr to the COMPANY on behalf of the customer. The customer must state the exact details of his order. The cancellation does not occur unless a relevant confirmation is sent by the COMPANY by e-mail to the customer.

In the event that the customer before the cancellation statement on his behalf has paid the value of his approved order and the COMPANY has already received it, then the COMPANY must within a period of fourteen (14) calendar days to return to the customer the collected value in the same way that he expedited its payment (by reversing the amount in a bank account, with cash payment, etc.). Otherwise, in the event that a payment order has been given on behalf of the customer but the money has not been collected by the COMPANY (as for example in the case of a credit card debit order, when the Bank has not yet paid the price to the COMPANY), then the COMPANY is obliged within the deadline of fourteen (14) working days to expedite any necessary action and statement to each competent body (Bank, etc.) for the notification of the cancellation of the order and the the obligation to reimburse any amount charged to the customer.

In this case, the COMPANY is considered to have lawfully fulfilled its obligations and the cancellation of any charge will be made on the basis of the terms of the contract that connects the customer with this third party (Bank, etc.). The COMPANY bears no responsibility regarding the time of refund or reversal of any relevant charge, no responsibility regarding the charges imposed by the competent bankers or other entities on customers for the use of their services and products (of the entities) and no responsibility for the restrictions and the restrictive provisions in force from time to time issued and imposed by any Acts of the Administration regarding the movement of funds.

 

15.RIGHT OF WITHDRAWAL

(1) If the customer is a natural person (consumer) who prepares the sale for personal use and not for the convenience of his personal activity, then he is entitled to withdraw from the sale within 14 calendar days, returning the product to its original condition, bearing the return costs, in accordance with § 10 of article 4 of Law 2251/1994.

Instructions and conditions regarding the exercise of the right of withdrawal of article 4 § 10 of Law 2251/1994:

a) You are entitled to withdraw without justification from the distance sale in writing within 14 calendar days by returning the product.

b) This right starts from the day following the day on which you acquired or a third party other than the carrier and indicated by you acquired the physical possession of the things / goods or the last item / good (in the case of ordering several goods with one order delivered separately) or the last batch or last good (in the case of a good consisting of several lots or several pieces (sets).

d) The products are returned FREE of charge for purchases within Greece. For Cyprus the return fee is 9€, for purchases within the EU the return charge is 15€ and for other countries it is 25€. Always following the cooperating courier company, the return with any other courier company will be a financial burden on the customer.

e) The returned product must not have been used, worn or washed and must be in excellent condition, just as before its sale.

(f) The returned product must not have been damaged of any type.

g) The product should be returned in its complete original packaging (box, nylon, foam, etc.) which should not have tears or damages / alterations and with all the contents of the original packaging (forms of instructions for use, characteristics and guarantees, etc.). At the same time, any additional gifts accompanying the products sold should also be refunded.

(h) The identification label must still be affixed to the products with the single-use stamp forming an integral part of the products.

i) In order for the return of the product to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are reflected in the purchase document.

 

If all the above conditions are met, the COMPANY in accordance with the Consumer Protection Code will refund to the customer in full the price of the purchased products returned. The Customer shall be charged only with the shipping costs for their return, unless the COMPANY has expressly exempted the Customer from these costs at the time of purchase and provided that the Customer uses the carrier indicated by the COMPANY in the Return Form.

In case the Customer decides to use the transport company indicated by the COMPANY using the printed return form enclosed in the packaging of the products, the charges applicable are the following: The products are returned free of charge for purchases within Greece. For Cyprus the return fee is 9€, for purchases within the EU the return charge is 15€ and for other countries it is 25€.

If the returned products cannot be accepted because the conditions a, b, c, d, e and f of the pre-previous paragraph are not met, the Customer shall be notified. In this case, the Customer will be able to choose to have the products sent to the COMPANY returned at his own expense by exercising the right of withdrawal. If the Customer refuses the shipment at his own expense, the COMPANY reserves the right to keep the returned products as well as the amount paid for their purchase.

Also, the COMPANY will contact the Customer if the returned products cannot be accepted because the conditions g and conditions of the pre-previous paragraph are not met. In this case, the Customer will be able to choose whether to accept the reduced refund that will be proposed to him due to the reduction of the value of the returned products or if he wishes to have the products purchased and sent to the COMPANY returned at his own expense by exercising the right of withdrawal. If the Customer refuses the shipment at his own expense, the COMPANY reserves the right to keep the returned products as well as the amount of money corresponding to the percentage deducted from the money to be returned to the Customer.

 

For the best possible service there is the possibility of contacting our company at +30 210 8738338

(2) The right of withdrawal under article 4 § 10 of Law 2251/1994 does not apply to:

a) in cases where the price of the products has been paid at the physical store of "ACTIVE GENERATION"  and at the same time, they have been received from the physical store, as the sale is not considered to have taken place remotely.

(b) in cases where the products delivered have been manufactured in accordance with the specifications specified by the customer or in accordance with his personal requirements or which by their very nature cannot be returned by dispatch.

c) in the case of products which are not suitable for return, for reasons of health protection (e.g. underwear, socks, etc.)

 

Ways to refund the price

a) In case the customer has paid the price by cash on delivery, then "ACTIVE GENERATION" will pay the amount due through a bank deposit.    The time required for the refund of the amount depends on the correctness of the information stated in the order and on the bank holding the account. A prerequisite is the existence of an account.

b) In case the Customer is charged by credit card, the company, provided that it has received the price from the Bank, shall be obliged to inform the Bank of the cancellation of the transaction and the Bank shall take any necessary action for the return, and after informing the bank, the company shall cease to be liable for the time and manner of execution of the reversal, regulated by the contract drawn up between the issuing bank and the Client.

d) In case of payment through PayPal: the refunded amounts will be credited to the PayPal account held by the Customer and will be displayed immediately. The actual refund of the amount of money to the credit card linked to your account PayPal depends on the bank that issued the card

The COMPANY is considered to have lawfully fulfilled its obligations and the cancellation of any charge will be made on the basis of the terms of the contract that connects the customer with the third party (Bank, etc.). The COMPANY bears no responsibility regarding the time of refund or reversal of any relevant charge, no responsibility regarding the charges imposed by the competent bankers or other entities on customers for the use of their services and products (of the entities) and no responsibility for the restrictions and the restrictive provisions in force from time to time issued and imposed by any Acts of the Administration regarding the movement of funds.

 

It is expressly agreed and the customer already provides his irrevocable order and consent to this effect, "ACTIVE GENERATION"  to be entitled to withhold from the refunded amount the return costs, which are borne by the customer, any compensation in case of destruction or compensation of the value of the product due to damage or damage to the product due to the customer's actions as well as the possible cost of re-storage which will be deducted from all refunds to be refunded or gift values that accompanied the products sold and were not returned with them. "Active Generation" in any case is entitled to claim in any legal way any amount damaged (indicatively, either with regard to return costs or with damage or damage to the product).

 

16.APPLICABLE LAW – GENERAL PROVISIONS

The protection afforded by the provisions of the law on distance contracts, as well as these terms, is emphasized that it applies to transactions only with natural persons, who deal for reasons that do not fall within their commercial, craft, business or liberal profession.

If any part of the contract of sale under these terms is found to be invalid or unenforceable by a court order, the remainder of the contract shall continue to apply.

The Company is also entitled at any time, immediately and without prior notice to refuse access to the website if, in its sole discretion, the Company's policy and the terms hereof are violated.

Any dispute that may arise and which stems from the contractual relationship between the company and the Customer as well as from the use of this website, the competent Courts of Athens are responsible for its resolution and Greek Law is applicable.

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